Privacy Policy

Your privacy is important to us. It is Kikdrama's policy to respect your privacy regarding any information we may collect from you across our website, mobile apps and related services.

1. Who We Are and Scope of This Policy

Kikdrama is a short-drama streaming platform that lets you watch vertical, episodic mini-series on the web and on mobile devices. The platform is operated by Masterstroke Media ("Kikdrama", "we", "us" or "our").

This Privacy Policy explains what personal data we collect when you visit our website, use our apps, create an account, watch content, buy coins or subscriptions, or contact us (together, the "Service"), and how we use, share and protect that data. By using the Service, you agree to the practices described here. If you do not agree, please stop using the Service.

We process personal data in line with applicable Indian law, including the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023, as and when its provisions come into force.

2. Information We Collect

Information you give us

Account details: name, email address, mobile number, password, and profile picture, or the basic profile shared with us when you sign in with Google, Apple, Facebook or another login provider.
Purchase details: the plan, coin pack or episode you bought, amount, date, and transaction ID. Card, UPI and net-banking details are entered directly with our payment partners; we do not store your full card number or UPI PIN.
Communications: messages you send to support, feedback, survey responses, and reports about content or other users.

Information collected automatically

Viewing activity: dramas and episodes watched, watch time, where you stopped, likes, favourites, My List items, searches, and episodes unlocked.
Device and technical data: IP address, device model, operating system, browser type, app version, language, screen size, and approximate location derived from your IP address.
Playback and performance data: streaming quality, buffering, errors and crash logs, used to keep playback smooth.
Advertising and marketing data: advertising identifiers (such as Google Advertising ID or Apple IDFA, where permitted), the campaign or link that brought you to us, and interactions with ads.

Information from third parties

We may receive information from login providers, payment gateways, app stores (for in-app purchases), analytics providers and advertising partners, such as confirmation that a payment succeeded or which ad campaign led to your install.

3. How We Use Your Information

To create and manage your account and let you sign in across devices.
To stream dramas, remember where you left off, and sync your watch history and My List.
To process payments, credit coins, activate subscriptions, handle renewals and issue refunds where applicable.
To recommend dramas based on what you watch, like and search for.
To send service messages such as purchase receipts, renewal reminders, new-episode alerts and account security notices.
To send promotional offers, where you have agreed to receive them. You can opt out at any time.
To measure how the Service is used, fix bugs, and improve video quality and features.
To detect and prevent fraud, piracy, account sharing abuse, and other misuse.
To comply with legal obligations and respond to lawful requests from authorities.

4. Cookies and Similar Technologies

We use cookies, local storage, SDKs and similar technologies to keep you signed in, remember your preferences (such as language and dark mode), measure traffic, and understand how campaigns perform. These fall into the following groups:

Essential: needed for sign-in, security and playback. The Service will not work properly without them.
Preference: remember choices such as language and theme.
Analytics: help us understand usage, for example through tools like Google Analytics or Firebase.
Advertising: help us measure and improve our ads on other platforms.

You can block or delete cookies in your browser settings and reset or limit ad tracking in your device settings. Blocking essential cookies may stop parts of the Service from working.

6. Payments, Coins and Subscriptions

Payments on the website are processed by third-party payment gateways, and in-app purchases are processed by Google Play or the Apple App Store. Their use of your data is governed by their own privacy policies. We receive only the information needed to confirm and record your purchase.

We keep records of your coin balance, unlocked episodes and subscription status so your purchases stay available on every device you sign in to. Transaction records may be kept for the period required under tax and accounting laws.

7. Data Retention

We keep your personal data for as long as your account is active or as needed to provide the Service. When you delete your account, we delete or anonymise your personal data within a reasonable period, except where we must keep certain records (such as payment and invoice records) to meet legal, tax, fraud-prevention or dispute-resolution requirements.

8. Data Security

We use reasonable security practices, including encrypted connections (HTTPS/TLS), access controls, and secure cloud infrastructure, to protect your data against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your password private and let us know immediately if you suspect unauthorised access to your account.

9. Your Rights and Choices

Subject to applicable law, you can:

Access a summary of the personal data we hold about you.
Correct or update inaccurate or incomplete information from your profile settings or by contacting us.
Request deletion of your account and personal data.
Withdraw consent you have given, for example for marketing messages, without affecting processing that already took place.
Unsubscribe from marketing emails using the link in the email, and turn off push notifications in your device settings.
Nominate another person to exercise your rights in the event of your death or incapacity, where the law provides for this.
Raise a grievance with us, and if it is not resolved, with the relevant data protection authority.

To exercise these rights, email us at support@kikdrama.com. We may ask you to verify your identity before acting on your request.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide some features of the Service.

10. Children's Privacy

The Service is intended for users aged 18 and above. Some dramas may contain mature themes. We do not knowingly collect personal data from children without verifiable parental consent. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. International Data Transfers

Our service providers may store or process data on servers located outside India. Where this happens, we take reasonable steps to make sure your data remains protected in line with this Policy and applicable law.

12. Third-Party Links and Services

The Service may contain links to third-party websites, social platforms or ads. We are not responsible for their privacy practices, and we encourage you to read their privacy policies before sharing any information with them.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through the Service or by email and update the "Last updated" date below. Continuing to use the Service after changes take effect means you accept the updated Policy.

14. Contact Us and Grievance Officer

If you have questions about this Policy or how we handle your data, contact us at support@kikdrama.com.

In line with the Information Technology Act, 2000 and the rules made under it, you may contact our Grievance Officer:

We aim to acknowledge complaints within 24 hours and resolve them within 15 days of receipt.

This policy is effective as of September 2026.