Cancellation & Refund Policy

1. Nature of Digital Content & Services

Kikdrama is a specialized digital entertainment service delivering serialized micro-drama episodes on-demand. Due to the instantaneous nature of digital goods and immediate access granted upon transaction authorization:

• Immediate Consumption: Once a transaction is authorized, digital access to the selected premium episodes, full series passes, or subscriber tier is provisioned directly to your account.
• Intangible Digital Goods: Unlike physical items, digital streaming media cannot be returned, re-shelved, or inspected without consumption.
• Single-Account Licensing: All purchases grant a personal, non-transferable, non-exclusive license to stream content via supported devices.

2. Purchase Terms and Non-Refundable Policy

In accordance with standard industry practices for digital media streaming platforms, once a payment is successfully completed and content access or account benefits have been made available, transactions are considered final and non-refundable.

Kikdrama does not offer monetary refunds, store credits, or cash disbursements under the following general circumstances:

• Change of mind after purchasing a subscription plan or unlocking an episode.
• Dissatisfaction with the storyline, artistic direction, acting, or subjective content of a drama series.
• Partial or non-utilization of an active subscription period.
• Unused virtual coins, credits, or passes loaded onto an active user account.
• Inability to stream due to external factors, including inadequate internet connectivity, third-party network throttling, or incompatible user hardware.
• Account suspension or termination resulting from a violation of our Terms of Service.

3. Subscription Plans & Cancellation Process

If you enroll in an auto-renewing subscription package on Kikdrama, your subscription will automatically renew at the conclusion of each billing period unless cancelled beforehand.

How to Cancel Your Subscription

• You may cancel your recurring subscription at any time by navigating to your Profile > My Subscriptions settings while signed in.
• Alternatively, you can contact our support team at support@kikdrama.com at least 48 hours prior to your upcoming billing date to request assistance with cancellation.

Billing Cycle Continuation

When a subscription is cancelled, your cancellation takes effect at the expiration of your current active billing cycle. You will retain uninterrupted access to your subscription tier until the end of the paid period. We do not provide prorated refunds or credits for any days remaining within the active cycle. Following cancellation, your payment method will not be charged for subsequent renewal terms.

4. Billing Discrepancies & Technical Exceptions

While completed transactions are generally final, Kikdrama values fair and transparent consumer support. We investigate and accommodate legitimate billing discrepancies on an exceptional basis under the following verified conditions:

• Duplicate Charges: If due to a technical glitch, server error, or payment gateway timeout, your payment method was billed more than once for the same transaction or billing period.
• Payment Deducted Without Provisioning: If funds were debited from your bank account or payment provider, but the system failed to unlock the corresponding subscription or content within 24 hours of successful payment confirmation.
• Confirmed Fraudulent Transactions: In cases of verified unauthorized card usage reported to both our team and the issuing financial institution.

5. Claim Procedure & Resolution Timeline

If you experience a technical billing anomaly or duplicate charge as described in Section 4, please notify us within 7 days of the transaction date by following these steps:

• Send an email to support@kikdrama.com with the subject line Billing Inquiry: [Your Registered Phone/Email].
• Provide your registered account details (email address or phone number used during sign-up).
• Attach your payment confirmation receipt, bank SMS screenshot, or payment gateway Order ID (e.g., Razorpay payment ID).
• Include a concise explanation of the discrepancy encountered.

Review and Turnaround Period

Our billing reconciliation team will review your request within 24 to 48 business hours. If an erroneous or duplicate deduction is verified, the surplus amount will be refunded directly to the original payment source (bank account, credit/debit card, or UPI VPA) within 5 to 7 business days, subject to standard bank processing timelines.

6. Third-Party App Stores and In-App Purchases

If you purchase a subscription or digital credits through a third-party app store (such as Google Play Store or Apple App Store), your purchase is processed directly by that respective vendor.

In such scenarios, refund requests, billing inquiries, and subscription management are governed by the terms and refund policies of Apple Inc. or Google LLC. To request a refund for transactions initiated via these app stores, please contact Apple or Google customer support directly through your app store purchase history.

7. User Responsibilities & Technical Compatibility

Before purchasing a subscription or unlocking content, users are responsible for ensuring:

• A stable high-speed internet connection (minimum 5 Mbps recommended for HD playback).
• A compatible modern web browser (Google Chrome, Safari, Mozilla Firefox, or Microsoft Edge) updated to the latest stable release.
• Valid, functioning audio-visual playback hardware.

We provide free trailer episodes and introductory content across our library so users can test video playback performance before committing to a paid tier.

8. Policy Modifications

Kikdramareserves the right to amend, update, or modify this Cancellation & Refund Policy at any time to reflect operational, legal, or regulatory requirements. Any modifications will be posted directly to this page with an updated “Last Updated” timestamp. Continued use of our streaming platform following any updates constitutes acceptance of the revised terms.

9. Contact and Customer Care

For questions regarding this policy, subscription management, or payment verification, please reach out to our dedicated support team: